Effective Date: May 15, 2026
Last Updated: May 15, 2026
Dear Bestiee ("Dear Bestiee," "we," "us," or "our") respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you use the Dear Bestiee mobile application, website, and related services (collectively, the "Service").
By using the Service, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
Information You Provide
When you use Dear Bestiee, you may provide information such as:
- Name or nickname
- Email address
- Date of birth or age
- Gender
- Profile information
- Messages and conversation content
- Feedback, ratings, and reviews
- Customer support communications
Providing certain information may be necessary to access specific features of the Service.
Information Collected Automatically
When you use the Service, we may automatically collect certain technical and usage information, including:
- Device type and model
- Operating system
- App version
- IP address
- Country and approximate location derived from your IP address
- Time zone
- Language preferences
- Usage statistics
- Crash reports
- Diagnostic information
- Device identifiers where permitted by law
Payment Information
Purchases, subscriptions, and one-time support contributions are processed through:
- Apple App Store
- Google Play
- Other authorised payment providers where available.
We do not collect or store your complete payment card information.
We may receive limited transaction information from the payment provider, such as:
- Transaction identifier or purchase token
- Product purchased
- Purchase date
- Subscription status
- Country or region
This information is used solely to verify purchases, provide subscription benefits, process support requests, and comply with legal obligations.
2. How We Use Your Information
We use your information to:
- Provide and operate the Service
- Create and manage your account
- Personalise your experience
- Respond to your messages and support requests
- Process subscriptions and payments
- Improve the Service
- Detect fraud and maintain security
- Comply with legal obligations
- Enforce our Terms & Conditions
- Verify purchases and subscription status.
3. Legal Bases for Processing (EEA, UK and Similar Jurisdictions)
Where required by applicable law, we process your personal information based on one or more of the following legal grounds:
- Performance of a contract
- Your consent
- Legitimate business interests
- Compliance with legal obligations
- Protection of vital interests where applicable
4. How We Share Your Information
We may share your information with trusted third parties where necessary to operate the Service, including:
- Apple App Store, Google Play, and other authorised payment providers for payment processing, purchase verification, subscription management, and fraud prevention.
- Payment service providers
- Cloud hosting providers
- Analytics providers
- Customer support platforms
- Email service providers
- Professional advisers
- Government authorities or regulators where required by law
We do not sell your personal information.
We do not share your personal information with advertisers for their independent marketing purposes.
5. International Data Transfers
Your information may be processed or stored in countries other than your country of residence.
Where required by applicable law, we implement appropriate safeguards to protect personal information transferred internationally.
6. Data Retention
We retain personal information only for as long as reasonably necessary to:
- Provide the Service
- Maintain your account
- Comply with legal obligations
- Resolve disputes
- Prevent fraud
- Enforce our agreements
If you delete your account, certain information may remain in secure backups for a limited period before being permanently deleted, unless a longer retention period is required by law.
7. Your Privacy Rights
Depending on your location, you may have rights that include:
- Accessing your personal information
- Correcting inaccurate information
- Deleting your personal information
- Restricting processing
- Objecting to certain processing activities
- Receiving a copy of your personal information (data portability)
- Withdrawing consent where processing is based on consent
To exercise your rights, please contact us using the details provided at the end of this Privacy Policy.
We may request additional information to verify your identity before processing your request.
8. California Privacy Rights
If you are a California resident, you may have additional rights under applicable California privacy laws, including the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA).
Dear Bestiee does not sell your personal information.
Where applicable, California residents may request information regarding the collection, use, disclosure, and deletion of their personal information.
9. European Privacy Rights
Users located in the European Economic Area (EEA), the United Kingdom, and Switzerland may have additional rights under applicable data protection laws, including the General Data Protection Regulation (GDPR).
You also have the right to lodge a complaint with your local data protection authority if you believe your personal information has been processed unlawfully.
10. Security
We take reasonable administrative, technical, and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction.
However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
11. Age Restriction
Dear Bestiee is intended only for individuals who are 18 years of age or older.
We do not knowingly permit individuals under the age of 18 to create or maintain an account.
If we become aware that an account belongs to a person under 18, we may suspend or permanently delete the account and any associated information, subject to applicable law.
12. Account Deletion
You may request deletion of your account through the Service or by contacting us.
Upon receiving a valid request, we will delete or anonymise your personal information within a reasonable period unless we are required to retain certain information to:
- Comply with legal obligations
- Resolve disputes
- Prevent fraud
- Enforce our agreements
13. Cookies and Similar Technologies
Our website may use cookies and similar technologies to:
- Improve website functionality
- Remember user preferences
- Measure website performance
- Analyse usage patterns
You may control or disable cookies through your browser settings. Some website features may not function correctly if cookies are disabled.
14. Third-Party Services
The Service may contain links to third-party websites or services.
We are not responsible for the privacy practices, content, or security of third-party services.
We encourage you to review the privacy policies of any third-party services you choose to use.
15. Communications
We may send you communications relating to the Service, including:
- Account verification emails
- Password reset emails
- Security notifications
- Transaction receipts
- Subscription information
- Service announcements
- Purchase confirmations
- Subscription renewal notifications
- Customer support communications
Where permitted by applicable law, we may also send marketing communications.
You may opt out of marketing communications at any time, although you will continue to receive essential service-related communications.
16. Sensitive Information
Users may choose to share personal or sensitive information during conversations within the Service.
We encourage users to avoid sharing information they do not wish to disclose.
Where sensitive information is voluntarily provided, we process it only as necessary to:
- Provide the Service
- Respond to your requests
- Maintain security
- Comply with legal obligations
- Fulfil other purposes described in this Privacy Policy
17. Data Breach Notification
If required by applicable law, we will notify affected users and relevant regulatory authorities of qualifying personal data breaches within the timeframes required by law.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
If we make material changes, we will notify users through the app, website, email, or other appropriate means where required.
Your continued use of the Service after the updated Privacy Policy becomes effective constitutes your acceptance of the revised Privacy Policy.
19. Contact Us
If you have any questions, requests, or concerns regarding this Privacy Policy or our privacy practices, please contact us:
Dear Bestiee
A product of
Reformative Ventures OPC Private Limited
Registered in
Mumbai, Maharashtra, India
Email: connect@reformativeventures.com
Website: www.dearbestiee.com