Effective Date: May 15, 2026

Last Updated: May 15, 2026

At Dear Bestiee, we strive to provide a transparent and fair payment experience. This Refund Policy explains how refunds are handled for subscriptions and one-time support contributions made through the Dear Bestiee mobile application, website, and related services (collectively, the "Service").

By purchasing a subscription or making a one-time support contribution, you agree to this Refund Policy.

1. Subscription and One-Time Purchases

Subscriptions to Close Bestiee Circle are processed through authorised third-party payment providers, including:

• Apple App Store
• Google Play
• Other authorised payment providers, where applicable

Subscription charges are billed in advance and renew automatically unless cancelled before the next billing date.

This Refund Policy applies to:

• Close Bestiee Circle subscriptions.
• One-time support contributions.

All purchases are processed through authorised payment providers.

2. Refund Eligibility

Refund requests are handled according to:

• Apple App Store policies.
• Google Play policies.
• Other authorised payment providers where applicable.
• Applicable consumer protection laws.

Dear Bestiee cannot approve or deny refunds for purchases processed by Apple or Google.

3. Apple App Store Purchases

If you purchased a subscription or made a one-time support contribution through Apple App Store, refund requests must be submitted directly to Apple.

Apple reviews and decides refund requests in accordance with its own policies and procedures.

4. Google Play Purchases

If you purchased a subscription or made a one-time support contribution through Google Play, refund requests must be submitted through Google Play in accordance with Google's refund policies.

Google determines refund eligibility based on its applicable policies.

5. Other Payment Providers

Where purchases are made through an authorised payment provider other than Apple App Store or Google Play, refund requests will be handled in accordance with:

• The payment provider's policies.
• Applicable consumer protection laws.
• Any additional terms presented during checkout.

6. One-Time Support Contributions

One-time support contributions are intended to help support the continued operation and development of Dear Bestiee.

Unless required by applicable law:

• One-time support contributions are non-refundable.
• They do not automatically provide subscription benefits.
• They do not create a recurring payment obligation.

7. Subscription Cancellation

You may cancel your subscription at any time through the platform from which it was purchased.

Cancelling a subscription:

• Prevents future automatic renewals.
• Does not automatically refund previous subscription charges.
• Allows continued access to subscription benefits until the end of the current billing period, unless otherwise specified by the applicable platform.

8. Purchase Verification

Dear Bestiee may verify purchases with Apple App Store, Google Play, or other authorised payment providers before granting access to subscription features or acknowledging one-time support contributions.

If a purchase cannot be successfully verified, access to related features may be delayed, restricted, or denied until verification is completed.

Access to purchased features may also be revoked if a purchase is refunded, reversed, or successfully disputed through the applicable payment provider.

9. Pricing and Taxes

Purchase prices may vary depending on:

• Country or region
• Currency
• Platform
• Applicable taxes

Any taxes required by law will be displayed during checkout where applicable.

10. Fraudulent or Unauthorised Transactions

If you believe a payment has been made without your authorisation, you should:

• Contact the payment provider through which the purchase was made as soon as possible.
• Notify us using the contact details below so that we can assist where appropriate.

We may investigate suspected fraudulent activity and cooperate with payment providers or law enforcement where required.

11. Changes to This Refund Policy

We may update this Refund Policy from time to time.

If we make material changes, we will provide notice through the app, website, email, or other appropriate means where required.

Your continued use of the Service after the updated Refund Policy becomes effective constitutes your acceptance of the revised Refund Policy.

12. Contact Us

Dear Bestiee
A product of Reformative Ventures OPC Private Limited
Registered in Mumbai, Maharashtra, India

Email: connect@reformativeventures.com

Website: www.dearbestiee.com