Effective Date: May 15, 2026

Last Updated: May 15, 2026

At Dear Bestiee, your safety and well-being are important to us. Our goal is to provide a kind, respectful, and supportive environment through genuine one-to-one conversations with a real person.

This Safety Policy explains the role of Dear Bestiee, the limitations of the Service, and how we approach user safety.

By using the Dear Bestiee mobile application, website, and related services (collectively, the "Service"), you acknowledge and agree to this Safety Policy.

1. Our Purpose

Dear Bestiee is designed to provide:

• Friendly conversations
• Emotional support
• Meaningful companionship
• A respectful and judgment-free space to talk

Every conversation is personally written by a real human.

Dear Bestiee is not powered by artificial intelligence when responding to user messages.

2. What Dear Bestiee Is Not

Dear Bestiee is not:

• A medical service.
• A healthcare provider.
• A mental health service.
• A counselling or psychotherapy service.
• A crisis intervention service.
• An emergency response service.
• A legal or financial advisory service.

Information or conversations provided through the Service should not be considered professional advice.

3. Emergency Situations

Dear Bestiee must not be used during emergencies.

If you are experiencing:

• Thoughts of suicide or self-harm
• A medical emergency
• Abuse or immediate danger
• A mental health crisis
• Any situation requiring urgent professional assistance

please immediately contact:

• Your local emergency services
• A qualified healthcare professional
• A trusted family member or friend where appropriate
• An appropriate crisis support service available in your country

We cannot provide immediate assistance during emergency situations.

4. Response Times

Every message is answered by a real person.

Although we strive to respond as promptly as possible, we cannot guarantee responses within any specific timeframe.

Response times may vary depending on:

• Message volume
• Availability
• Time zones
• Operational requirements

Please do not rely on Dear Bestiee when an immediate response is required.

5. Personal Responsibility

You remain responsible for your own decisions, actions, and well-being.

While we aim to provide thoughtful and supportive conversations, decisions made based on those conversations remain your responsibility.

Where appropriate, we encourage users to seek advice from qualified professionals for medical, legal, financial, psychological, or other specialised matters.

6. Respecting Privacy

Your conversations are personal.

For your own protection, please avoid sharing highly sensitive information unless it is necessary for your conversation, including:

• Passwords
• Banking credentials
• Credit or debit card details
• One-time passwords (OTPs)
• Government-issued identification numbers
• Other confidential information that could place your security or privacy at risk

Please refer to our Privacy Policy for information about how personal information is collected, used, stored, and protected.

7. Unsafe or Harmful Behaviour

To help maintain a safe environment, Dear Bestiee may refuse to respond to, restrict, or terminate conversations that involve:

• Illegal activities
• Credible threats of violence
• Harassment or abusive behaviour
• Exploitation or manipulation
• Requests for assistance with harmful or unlawful activities
• Content that places users or others at risk

Where required by applicable law, we may cooperate with law enforcement or other competent authorities.

8. Purchase and Account Safety

To help protect users and prevent fraud:

• Subscription purchases and one-time support contributions may be verified before benefits are provided.
• Accounts involved in fraudulent activity or payment abuse may be suspended or terminated.
• Subscription benefits may be removed if a purchase is refunded, reversed, revoked, or successfully disputed through the applicable payment provider.

9. Continuous Improvement

We continually review and improve our safety practices, moderation processes, and platform security to help provide a safe and respectful experience for all users.

Safety measures may evolve as the Service grows.

10. Changes to This Safety Policy

We may update this Safety Policy from time to time.

If we make material changes, we will provide notice through the Service, website, email, or other appropriate means where required by applicable law.

Your continued use of the Service after the updated Safety Policy becomes effective constitutes your acceptance of the revised Safety Policy.

19. Contact Us

If you have any questions about this Safety Policy or wish to report a safety concern, please contact us:

Dear Bestiee
A product of Reformative Ventures OPC Private Limited
Registered in Mumbai, Maharashtra, India

Email: connect@reformativeventures.com

Website: www.dearbestiee.com